Professional Pet Services In Bedford

A. If we have the slightest concern about your pet's health, we will contact your specified vet (where possible during business hours) or our own vet. Your pet is insured while staying with Thrift End Farm Canine & Pet Centre. Any vet visits that your pet has to have will be added to your final bill, and you will be given a letter to say what treatment your pet has had and why.

A. Pet will only be accepted or released during normal business hours. Drop off and collection will be between Monday 8.00 am to 6.00 pm, Tuesday 8.00 am to 6.00 pm, Wednesday 8.00 am to 6.00 pm, Thursday 8.00 am to 6.00 pm, Friday 8.00 am to 6.00 pm, Saturday 9.00 am to 4.00 pm Sunday 9.00 am to 4.00 pm. Exceptions will only be made for emergencies, e.g. people going to the hospital, floods/fires in the home, delays on the roads, trains or flights. We will ask you to let us know what is going on, and we will do what we can to help.

A. Please feel free to bring toys with you; however, do not bring anything of sentimental value, as toys are often lost or destroyed. We cannot be held responsible for, replace, or compensate for lost articles.

A. Yes—We supply all bedding, which is washed regularly during your pet’s stay. You can bring your own if you wish, but we cannot be held responsible for damage or if your pet chews or destroys it while in the kennel.

A. The day of arrival and departure are included when calculating the total cost. All fees are payable either in advance or prior to departure. Please note that we will charge the full booking costs in the event of early collection. Late cancellations will not get the deposit back. Exemptions will be made for the ill health of the pet or owner or the death of a pet. NO SHOWS will be charged in full.

A. Prices are dependent on the size and breed of your pet and are available upon request. The day of arrival and departure are included when calculating the total cost. Payment in full for the full booking period is payable in the event of early collection. All fees are charged for the day or the part day. Our charge rates may increase without notice, and we may alter the quoted price.

A. A 50% deposit will be charged per booking. Deposits relate to each individual booking. Bookings will not be accepted unless deposits are paid in advance. Deposits are non-returnable and non-transferable.

A. All fees are payable either in advance or prior to departure. Payment can be made by the following: 1) Cash 2) Debit/credit card (payments can also be taken over the phone) Please take the time to read our terms and conditions carefully. By making a booking with us, you confirm that you have received, read, understood and agree to be bound by these. Once you have made a booking with us (or someone authorised to represent you), you agree to be bound by our terms.

A. Yes, our medical terms state that you must agree – 1. To supply full details of any medication or treatment your pet is receiving, 2. To allow your vet to divulge any information about your pet’s medical history to us 3. We may contact our vet if we think that treatment is required for your pet 4. You will be liable for any veterinary or medical costs incurred during your pet’s stay with us 5. That you will be liable for any damage or injury caused by your pet to property, equipment or persons 6. To inform us of any aggressive or anti-social tendencies your pet may exhibit 7. That you will not hold us responsible for or ask us to replace or compensate for lost articles 8. Any medications will be administered at your request. From January 2016, you will be charged £1.00 per day extra on top of your bill for any medication that your pet will need to be given whilst in our care, but we will accept no responsibility for any resulting damage or injury 9. Due to the unpredictability of animal behaviour, we do not accept any liability or injury to your pet except where such injury or damage arises directly from our negligence. YOU MUST INFORM US of any health, medical or behavioural problems that your pet may have.

A. Yes- animals will not be accepted without up-to-date vaccination certificates or, in exceptional circumstances, a letter or dispensation from your vet stating that your animal is in good health and, where applicable, that your animal has been tried, tested and certified to have sufficient levels of immunity. If your pet requires booster vaccinations before boarding, please ensure that this is done at least 14 days prior to arrival at our kennel. Please note that all dogs/bitches must be vaccinated against parvovirus, distemper, hepatitis and leptospirosis. We do not insist upon kennel cough vaccination; however, if you decide to vaccinate, you must do so at least 6 weeks prior to arrival. (The kennel cannot be held responsible if your dog/bitch goes down with kennel cough whilst in our care, as it is an airborne virus over which we have no control). All cats must be vaccinated against feline influenza and feline enteritis.

A. Yes—this will be added to your final bill. The administration of medication, such as tablets, eye drops, and injections, is chargeable per day of your pet’s stay.

A. Client(s) who cancel bookings will not get their deposit back. No-shows will be charged the full cost of the stay.